Shipping Policy

Effective date: 18 August 2026

1. Order processing

Orders are normally processed within 2 business days after payment is confirmed. Business days exclude weekends and public holidays. Verification, address issues, high order volumes or regulated-item checks may extend processing; we will contact you if a material delay occurs.

2. Estimated delivery

Estimated delivery is 10–18 calendar days after dispatch unless checkout states otherwise. This estimate is not a guaranteed delivery date. Remote destinations, customs, carrier disruption, weather, peak periods and local restrictions may cause delays.

3. Destinations and restrictions

Available destinations and shipping charges are shown at checkout. Drone and lithium-battery shipments are subject to airline, carrier, dangerous-goods and local import restrictions. We may cancel and refund an order if it cannot legally or safely be shipped to the address provided.

4. Tracking and addresses

Where tracking is available, we will send details after dispatch. Customers must provide a complete, accurate address and monitor delivery. Contact info@droace.com immediately if an address is wrong; changes are not guaranteed after processing begins.

5. Duties, taxes and customs

Unless checkout states that duties and taxes are included, the recipient is responsible for import duties, taxes, brokerage or customs charges imposed by the destination country. Customs delays are outside our reasonable control.

6. Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be found, or the package arrives damaged, contact us promptly with your order number and supporting photos. Keep all packaging while we investigate with the carrier. Remedies will be provided where required by law and according to the investigation outcome.

7. Split shipments

Items may ship separately for availability or carrier reasons. Where this happens, you may receive more than one tracking number and deliveries may arrive on different days.

8. Contact

Shipping questions: info@droace.com.