Refund & Return Policy

Effective date: 18 August 2026

We want you to shop with confidence. This policy is in addition to any mandatory consumer rights that apply in your country.

1. 114-day return window

You may request a return within 114 calendar days after the order is delivered. Email info@droace.com before sending anything back and include your order number, item, reason for return and relevant photos or video.

2. Return conditions

For a non-fault return, the item must be substantially in its original condition, with included parts, accessories, manuals and packaging, and show no damage beyond reasonable inspection. Flight logs, serial numbers and product condition may be checked. We may reduce a refund where lawful if handling has diminished the product’s value.

3. Non-returnable items

We cannot accept items that are personalised, materially altered, misused, crashed, water-damaged, improperly charged, missing serial numbers, or returned with hazardous/damaged lithium batteries unless the return concerns a verified fault and carriage has been authorised. Gift cards and other items excluded by applicable law are non-returnable.

4. Return shipping

For a change-of-mind or other non-quality return, the customer pays return shipping and remains responsible for safe, trackable delivery. Original expedited-delivery charges are not refundable beyond any standard-delivery refund required by law. If an item is defective, damaged on arrival or incorrect, contact us promptly; where we confirm responsibility, we will provide an appropriate remedy and cover reasonable authorised return costs.

5. Lithium-battery returns

Do not post a swollen, leaking, punctured, overheated or otherwise damaged battery. Contact us first for safety instructions. Carriers may restrict lithium-battery shipments, and returns must comply with carrier and dangerous-goods rules.

6. Inspection and refunds

After receipt and inspection, we will notify you of approval or any issue. Approved refunds are sent to the original payment method. Banks and payment providers may take additional time to post funds. We aim to process approved refunds promptly and always within any mandatory legal deadline.

7. Exchanges, faults and cancellations

For the fastest exchange, request a return and place a new order after approval. Faulty goods may qualify for repair, replacement, price reduction or refund under applicable law. Customers covered by UK distance-selling rules retain at least the statutory cancellation and refund rights, including the right to notify cancellation within 14 days after delivery; our 114-day policy gives additional time but does not reduce those rights.

8. Contact

Start a return by emailing info@droace.com. Do not send a return until we provide the correct return address and instructions.