Privacy Policy
Effective date: 22 September 2026
Droace (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit this store, contact us or make a purchase.
Information we collect
- Identity and contact details, including name, email address, phone number, billing address and delivery address
- Order, transaction, return and customer-service information
- Account details and preferences
- Device and browser information, IP address, cookie identifiers, store activity and approximate location
- Information from payment, delivery, fraud-prevention, analytics and advertising providers
Payment card details are generally processed directly by SHOPLINE and payment providers and are not normally stored by us.
How we use information
- Process orders and payments
- Deliver products and provide customer support
- Manage returns and warranties
- Protect the store and prevent fraud
- Meet legal obligations
- Improve our products and website
- Remember preferences
- Send marketing communications where permitted
Sharing information
We may share information with SHOPLINE, payment processors, logistics providers, cloud and customer-service providers, analytics and advertising providers, security providers, professional advisers, authorities where required, and parties to a lawful business transaction.
We do not sell personal information for money.
International transfers
Droace operates from Hong Kong and uses service providers in several countries. Personal information may therefore be processed outside Australia. Where required, we use reasonable contractual, technical and organisational safeguards.
Retention and security
We retain information only for as long as reasonably necessary for the purposes described in this policy, including tax, accounting, dispute, fraud-prevention and warranty requirements. We use reasonable safeguards, but no system can be guaranteed completely secure.
Your choices and rights
Depending on applicable law, you may request access to or correction of your personal information, withdraw consent, or opt out of direct marketing. We may verify your identity before processing a request.
Cookies
We use cookies and similar technologies to operate the store, remember preferences, understand usage and support advertising where permitted. Browser settings may allow you to block or delete cookies, although some store features may then not work correctly.
Contact
To ask a privacy question or make a request, email info@droace.com. If the Privacy Act 1988 applies to us, we will handle personal information in accordance with the Australian Privacy Principles.